Complaints
If you have a complaint about any aspect of this website
or any service you have received from us
please contact:
Jo Willingham,
Generalist Services Manager
Norwich and West Norfolk Citizens Advice Bureau
St Vedast House
St Vedast Street
Norwich NR1 1BT
Alternatively you can email Jo Willingham
Norwich Fax: 01603 679679.
West Norfolk Fax: 01553 660900
Downham Market Fax: 01366
386279
You should normally recieve an acknowledgement to your complaint
within 5 working days and a full response following our investigation
within 20 working days.
If your complaint is about our advice service, a complaints form is available
from Citizens Advice, our national association,
by clicking on this link Citizens Advice