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Minerva Training                                                                    

Ever since we were established in 1967 we have delivered well
regarded training on people skills, dealing with debt, legal rights and
entitlements. In recent years we have made some of our courses
available to external organisations and individuals. Under the brand
name Minerva we offer training courses, coaching and consultation
services to other organisations and to individuals outside the Bureau.

The services we offer are:

 -practically focused and rooted in our day to day experience of advice giving
and the continual changes in the needs of our clients
-developed from the regular training we make available to our own staff and
volunteers to give them the skills to do deliver our services
- based on our experience of providing mentoring, coaching and appraisal to
staff of other organisations, particularly in the field of debt casework
Training courses

The training courses we offer vary over time. Currently we are able to offer the
following subject to demand:

  • Dealing with Debt problems
  • Strategies for non-priority creditors
  • Welfare Benefits - the basics
The courses are rooted in our day to day experience of advice giving and changing
client need.

Who are the courses aimed at?

The courses are aimed at those who fall into one or more of the following categories
  • Deal with or advise clients who are potentially in financial difficulty
  • Need an awareness of debt or benefits issues in order to work more effectively
    with clients
  • Are interested in forming the links with CAB debt or welfare benefits services
  • Want to gain a greater understanding of welfare benefits or debt issues
Trainers

Practically focused, our professional trainers are skilled and knowledgeable in
their areas. As a client focused service provider, we continue to improve and
update our content in response to changes in government policy and practice,
client experience and feedback from delegates.

Location

We are able to offer the option of running our courses either at our offices in
the centre of Norwich, or on-site at a mutually convenient location in Norfok.
The Bureau based training will take place in our Training Room at
St. Vedast House, 5 - 7 St. Vedast Street, Norwich, NR1 1BT. Car parking is
available nearby and the Training Room has disability access.

Fees

Contact us to discuss fees - they are set at a competitive level and geared to
your particular needs

How to Book
 
Detils of planned courses, locations, booking details and fees will be this site.
Meanwhile, please contact:
Steve Wiseman, Bureau Chief Executive on s.wiseman@ncab.org.uk

Courses planned for the year

Set out below are details of examples of courses we can deliver this year.
If required we would be able to consider bespoke courses to suit your needs.
Please contact us if you have a particular course in mind

Course 1 - Dealing with Debt Problems

Date:

Time:

Course Objectives

  • Enable delegates to identify clients appropriate for referral
  • Raise awareness of the core issues surrounding debt
  • Develop awareness of the money advice process

Who the Course Is For

  • Anyone who deals with or advises clients who are potentially in financial difficulty
  • Anyone interested in forming links with CAB debt services, or who simply wants
    to gain a greater understanding of money advice

Course Content

1. Introduction

2. Why do people get into debt

3. What happens if they fail to pay

4. The debt advice process

5. Identifying and sorting debts

6. Priority debts

6. Maximising income

7. Non-priority debts

8. Strategies for non-priority debts

9. Close & evaluation

Course 2 - Strategies for non-priority creditors

Course objectives

  • Develop and enhance awareness of the strategies available for dealing
    with non-priority creditors
  • Be able to explain the advantages and disadvantages of each
  • Be able to identify appropriate strategies for a given debt situation

Who the Course Is For

  • Anyone who deals with or advises clients who are potentially in financial difficulty
  • Anyone interested in forming the links with CAB debt services, or who simply wants
    to gain a greater understanding of money advice

Course content

The following strategies are covered:

1. Nil payments/freeze

2. Token payments

3. Equitable distribution (pro-rata)

4. Time-limited pro-rata

5. Admin order

6. Bankruptcy

7. Write-offs

8. Partial write-offs

9. Lump sum in full and final settlement

10. Individual Voluntary Arrangement

11. Combinations

12. Debt relief orders

Course 3 - Welfare Benefits - The Basics

Date:

Time:

Course Objectives

To enable delegates to gain a basic understanding of the benefit system.

Who the Course is For

The course is for anyone wishing to gain a basic understanding of the benefit system.

Course Content

  • Structure of the welfare benefits system
  • The eligibility rules
  • The Social Fund
  • Case studies - identifying welfare benefits
  • Administration of welfare benefits
  • Calculating means tested benefits and tax credits
  • Appeals processes
  • Common benefit problems
  • Case studies identifying solutions from your clients
  • Referrals and advice